BRILLIANCE LAW ACADEMY
BRILLIANCE LAW ACADEMY
Our commitment to fairness, transparency, and professional conduct includes a clear process for raising and resolving concerns.
We take all concerns seriously and aim to resolve them promptly and professionally.
All complaints are reviewed impartially to ensure fairness for students and staff.
All information shared during a complaint is treated confidentially and handled respectfully.
We aim to acknowledge and assess all complaints promptly, typically within a few working days.
We welcome feedback and concerns relating to any aspect of your learning experience.
Concerns about course delivery, tutor interactions, or academic support.
Issues relating to responsiveness, clarity, or administrative handling.
Problems accessing the student portal, study materials, or classroom tools.
A simple three-step procedure for fair and effective resolution.
Most concerns can be addressed informally by contacting the relevant tutor or support staff. We encourage raising issues early so they can be resolved quickly.
If the issue remains unresolved, submit a written complaint to info@thebrillianceacademy.com with details of your concern and any supporting evidence.
A senior member of staff will review your complaint and provide a formal response, usually within 7–14 working days.
You may request a further review in exceptional cases.
If you believe your complaint has not been handled fairly, you may request an internal review by a senior member of the Academy.
Where applicable, you may raise concerns with relevant professional or regulatory bodies.
Additional documentation may be requested to support a further review.
We’re committed to resolving issues professionally and fairly.
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