Refund Policy

Our refund policy ensures clarity, fairness, and transparency for all students enrolling in Brilliance Law Academy programmes.

1. General Refund Principles

Refunds are governed by UK consumer standards and our internal training policy.

We aim to provide clear and fair refund terms that protect both the Academy and the student, ensuring responsible enrolment decisions.

Enrolments, payments, and course access cannot be transferred to another person.

Requests are reviewed individually where exceptional circumstances apply.

Whether a refund is available depends on course type, start date, and material access granted.

If no materials, classes, or portal access have been provided, you may be eligible for a partial refund depending on admin and processing deductions.

Once study notes, videos, classes, or portal access are issued, refunds are generally not available due to the digital nature of the content.

If live sessions have been attended, the programme is considered started and refunds are not typically applicable.

Instalment plans follow strict payment schedules.

Students on instalments remain responsible for the full course fee even if they discontinue, unless a formal refund approval is granted.

Missed or late payments may result in restricted access to course materials, classes, or the student portal.

Admin or processing costs may be applied depending on payment circumstances.

We understand that unexpected events may impact a student’s ability to continue.

Serious health or personal issues may qualify for partial consideration depending on documentation provided.

In some cases, deferring to a future cohort may be offered as an alternative to a refund.

Supporting documents may be required before a refund or deferral is reviewed.

Simple and clear steps for submitting a refund request.

Email info@thebrillianceacademy.com with your name, course, payment details, and reason for request.

Refund or deferral requests are typically reviewed within 7–14 working days.

You will receive a written response confirming approval, alternative options, or reasons for decline.

Our team is here to review your situation and guide you fairly.